A web hosting contract may be cancelled up to 14 days (dating from the account creation date on our server) after the account has been set up on any shared or reseller hosting package. This does not include the cost of any domain registrations made on the client's behalf

The cancellation request must be made by email to billing@vtshosting.co.uk

After 14 days of service dating from the account creation date on our servers, neither a full or partial refund based on the remaining time of the hosting period paid for can be given. There are no additional fees to pay however.

These policies do not affect your statutory rights

We do not offer any form of refunds on our VPS servers.

To request a cancellation, please call us on 01653 272 900 or email support@vtshosting.co.uk