This policy sets out the delivery of service targets for VTS Hosting Ltd

Shared and reseller Hosting Orders

If the order is placed before 3pm on a working day, then we aim to have the account ready for use within two hours. Orders placed after this time or out of office hours will be set up within two hours of the next working day

If we are migrating a site from another provider for you, then this may take longer depending on the complexity of the site migration

Also, if a existing domain is being redirected from another provider to our hosting, then it can take up to 24 hours for the domain change to spread across the internet.

VPS Hosting Orders

Our Virtual servers (VPS) are created to order and we allow a 24 hour 'burn in period' to ensure full stability before any live websites are copied across.

Therefore VPS machines that are ordered on a Friday will be ready for us on the following Monday

If we are migrating sites from another server provider for you, then this may take longer depending on the complexity of the site migration

Also, if existing domains are being redirected from another provider to our hosting, then it can take up to 24 hours for the domain change to spread across the internet.